Hanoian native takes charge of property dedicated to Vietnamese art and culture
HANOI, Vietnam (Feb, 2016) –After two decades of steadily rising up the ranks of Hanoi’s hospitality scene,Phuong Nam Nguyen has taken the top job at Apricot Hotel,located in the heart of the Vietnamese political and cultural capital.
The 48-year-old Hanoian native brings a trifecta of distinguishing qualities to her new role as hotel manager with the five-star hotel; a wealth of experience in hospitality management and guest relations, coveted international qualifications andan insider’s knowledge of the capital’s hospitality and culture only a born-and-bred Hanoian can stake a claim to.
Before her appointment at Apricot’s helm, Nguyen was the general manager of Prestige Hotel Hanoi for almost five years. Among other runs on the board, she bolstered services, products, sales and marketing with a particular focus on fostering a positive work environment for all of her employees.
Previously, from 1999 until 2010, Nguyenworked at Hanoi’s Sunway Hotel, starting outas an assistant to the front office manager before moving up the ladder as the front office manager, room division manager and then executive assistant manager.
She began her hospitality career as a guest relations officer at the Guoman Hotel Hanoi (now the Movenpick Hotel) liaising with the guests and handling their complaints and then progressed to the Nikko Hotel as its Board of Directors’ assistant manager.
The studious manager holds an MBA from Belgium’s United Business Institute and was the first Vietnamese national to gain her Certified Hotel Administrator (CHA) qualification from the American Hotel & Lodging Educational Institute.
“With original Vietnamese artworks adorning the entire hotel, we take our guests on an extraordinary journey through Vietnamese history and culture,” Nguyen said. “And I believe my professional journey from humble beginnings as a guest relations officer to reaching the pinnacle as the hotel manager in my home city, coupled with my connection to my culture and history, can only enhance our culturally-enriching guest experience.”
Under Nguyen’s recent direction, the Vietnamese Tourism Department’s has officially recognised Apricot Hotel as a five-star hotel. The property has also been named among the Top 25 Luxury Hotels in Vietnam as part of TripAdvisor’s 2016 Travelers’ Choice awards, topping off a remarkable first year of operation.
Nguyen, who is conversant in English, Vietnamese and French, has also won a host of accolades, including being listed in Vietnam’s Top 100 CEOs in 2012 andtaking out the National Office of Intellectual Property’s ‘Excellent Manager in the Reform Time Award 2013’.
ABOUT APRICOT HOTEL
Akin to a large-scale gallery, Apricot Hotel pays homage to art created by Vietnam’s master painters and contemporary up and comers. Original and valuable artworks,ranging from masterpieces and sculptures to watercolours and sketches, adorn the small luxury five-star hotel’s lobby, corridors and every one of its 123 neo-classical rooms.
With sweeping views of the iconic Hoan Kiem Lake and the hustle and bustle of Hanoi’s quaint Old Quarter at its doorstep, Apricot Hotel also houses two restaurants, a lobby lounge and cafe, rooftop bar, heated rooftop swimming pool, ballroom, meeting facilities, spa and fitness centre.
Steeped in French colonial history, the 10-story building has experienced a new lease on life since undergoing a major revamp resulting in a classic meets modern design. It was formerly the Phú Gia Hotel, where the city’s movers and shakers began gathering since the 1920s.
In addition to five categories of rooms and suites aptly named “Sketch”, “Canvas”, “Gallery”, “Masterpiece” and “Studio”, the hotel’s mezzanine “L’Artiste” restaurant boasts an open-style kitchen and menus in the design of an artist’s sketchbook while “A’telier”, located in the hotel lobby, serves a selection of teas from across the globe.